Service center
Payments, policy changes and documents, handled by a real service team. Most requests are done the same business day.
- Make a paymentCarrier billing lines, autopay setup and due date help.
- Request a policy changeAdd a driver or vehicle, change an address or a mortgagee.
- ID cards and certificatesAuto ID cards, certificates of insurance and lender evidence.
- Annual coverage checkupTwenty minutes to review limits and re-shop renewals.
Make a payment
Premiums are billed and collected by your insurance carrier. Use the number on your bill or the carrier line below. Autopay is the easiest way to avoid a lapse.
Received a cancellation notice? Call Andre's team at (216) 555-0117 today. We can often help reinstate coverage before the date on the notice.
| Carrier | Billing line | Autopay |
|---|---|---|
| Great Lakes Mutual | (800) 555-0210 | Yes, EFT or card |
| Northcoast Casualty | (800) 555-0211 | Yes, EFT or card |
| Keystone National | (800) 555-0212 | EFT only |
| Heartland Fire & Marine | (800) 555-0213 | Yes, EFT or card |
| Summit Standard Life | (800) 555-0214 | Yes, EFT or card |
| Lakeshore Indemnity | (800) 555-0215 | EFT only |
| Cuyahoga Farmers Mutual | (800) 555-0216 | Yes, EFT or card |
| Midland Assurance | (800) 555-0217 | Yes, EFT or card |
Request a policy change or document
Changes are not in effect until an agent confirms them by phone or email. For urgent changes, call the office.
Documents we can send today
Typical turnaround during business hours. After hours, requests are handled first thing next business morning.
Auto ID cards
PDF for your phone or printed for the glovebox.
~2 hrsCertificate of insurance
For landlords, general contractors and clients, with additional insured wording.
Same dayMortgagee evidence
Evidence of property insurance sent to your lender or title company.
Same dayDeclarations page
Your full policy summary, limits and endorsements.
~2 hrsLoss run report
Claims history for commercial renewals and new carriers.
2 - 5 days
Book your annual coverage checkup
Free for clients and non-clients. Bring your current policies, or just your questions.
- 01 Life changes since last year: drivers, jobs, renovations, kids
- 02 Replacement cost, roof terms and water backup limits
- 03 Liability limits against what you now have to protect
- 04 Renewal pricing re-shopped across our carriers
Service questions
Use the service center request form, call Andre's team, or email us. ID cards and certificates are usually sent within two business hours during the week.
Premiums are paid to your insurance carrier. The service center lists payment links and phone numbers for each carrier we work with.
Submit a policy change request or call the office. Most changes take effect the same day and we will confirm any premium change before it is made.
Yes. We coordinate the cancellation date with your new coverage so there is no gap, and we request any prorated refund owed to you.